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FAQ

General
We offer airport transfers, intercity rides, private and group transportation worldwide.

PaxRide operates in over 150 countries and more than 1,500 airports, covering major cities, resorts, and transportation hubs.

Yes, most of our transfers are door-to-door, meaning we pick you up and drop you off at the specified locations (e.g., hotel, airport, or home).
 
While travel insurance is not mandatory, we recommend it to cover unexpected events like trip cancellations, delays, or medical emergencies.
Registration and Account
Yes! Simply go to your profile settings and click “Change details.” A pop-up will open where you can edit your name and phone number. Don’t forget to click “Save Details” to apply the changes.
 
Head over to your profile and click “Change Password.” In the pop-up, enter your current password and set a new one (minimum 8 characters, including at least one letter and one number). Click “Save new password” to confirm.
No worries! Just go to Reset Password, enter your registered email, and click “Send The Password.” If your email is in our system, you’ll receive a temporary password. Use it to log in, then update your password in your profile. Didn’t receive the email? Check your Spam folder or click “Resend Password” after 30 seconds.
Please contact us at info@paxride.com, and we will update your preferred currency.
 
Booking Transfers
You can choose from One-Way, Return Trip, or Multi-Route Trip options when booking. One-Way: Selected by default — a single trip from point A to B. Return Trip: Adds fields to specify your return date and time. Multi-Route Trip: Lets you add additional stops, each with its own date, time, and passenger details.
Select Multi-Route Trip when booking. This option lets you set a different number of adults and children for each leg of the journey using the passenger dropdowns provided for both the outbound and return routes.
Yes – for routes where the pickup or drop-off location is an airport, you can enter your flight arrival time instead of a specific pickup time. The driver will meet the passengers after they’ve cleared all airport formalities. Note: This option may not be available for all airports.
First, double-check that the address is complete and correctly entered. If it’s still not recognized, no worries – just reach out to us at info@paxride.com, and we’ll assist you with the booking.
The cart, accessible at https://paxride.com/dashboard/cart, stores your selected transfer options. After clicking “Add to Cart” on the booking page, a pop-over displays your selection. You can proceed to the cart to review, edit details, or checkout. The cart supports multiple reservations, displayed separately with details like route, passenger breakdown, and trip type. Each reservation should be paid separately.
Yes, after a booking is confirmed and paid, you can download a voucher from https://www.paxride.com/dashboard/history. The voucher includes details like passenger name, route, ride date, vehicle type, and payment status. You can also request the voucher directly by contacting info@paxride.com for assistance.
Yes, you can add multiple transfers to your cart at https://paxride.com/partner/catalog. Each transfer is displayed as a separate reservation in the cart, allowing you to review. Each reservation should be paid separately.
You’ll hear back from our manager shortly after submitting your request, typically within a few hours.
Once you send an invoice request, a “Not Paid” booking is created in your My Transfers and History sections. You’ll receive an email with the request details, and so will our manager. The manager will then review your request and follow up with a confirmation email containing the payment instructions or any clarifications if needed.
You’ll receive a confirmation email with the booking details, price, and payment options. The booking status will update to “Paid” or “Partially Paid” in https://www.paxride.com/dashboard and https://www.paxride.com/dashboard/history once processed.
Bookings must be made at least 24 hours before the transfer for Sedans, 48 hours for Vans, and 14 days for Buses. For urgent requests, contact info@paxride.com, and we’ll do our best to accommodate it.
Payment and Invoices
At checkout (https://paxride.com/dashboard/checkout), select “Bank Transfer” and provide your company details (name, legal address, VAT). You’ll receive an invoice via email, which must be paid within 7 days to secure your booking.
Minimum payment deadlines depend on vehicle class: Sedan (24 hours), Van (48 hours), Bus (14 days) before the trip. A reminder email is sent 3 days before the deadline if unpaid.
The invoice is issued in your selected account currency (USD, EUR, or GBP), chosen during registration or updated via info@paxride.com
Yes, all applicable taxes are included in the transfer price displayed at checkout. Bank transfer fees might still be applicable
 
Managing Bookings
View all your bookings at https://www.paxride.com/dashboard (My Transfers) or https://www.paxride.com/dashboard/history for a detailed history.
Check your booking status on https://www.paxride.com/dashboard or https://www.paxride.com/dashboard/history. Statuses are displayed as Not Paid, Paid, Partially Paid, or Cancelled. What do the different booking statuses mean? Not Paid: Booking is reserved but payment is pending. Paid: Full payment received, booking confirmed. Partially Paid: Partial payment received, full payment still required. Cancelled: Booking was cancelled manually or automatically due to non-payment.
Go to https://www.paxride.com/dashboard/history, locate your booking, and download the voucher. It includes booking details, passenger info, and cancellation policy.
If your booking hasn’t been paid yet, you can update certain details (like passenger info) directly in the cart or by clicking “Change details” on the cart page. For any other changes or if the booking is already confirmed – just email us at info@paxride.com, and our team will assist you promptly.
Fleet and Services
Our fleet includes Sedans (Standard, Premium, VIP), Vans, and Buses, catering to individual, group, and premium travel needs.
Yes, we offer Premium and VIP cars for a more luxurious and comfortable travel experience. Ideal for business travel, special occasions, or clients who prefer a higher service level.
Yes, you can book Vans or Buses for large groups. Specify the number of passengers during booking at https://paxride.com/partner/catalog.
Yes, child seats and boosters are available upon request. Indicate your requirements during booking.
Yes, you can send your request to info@paxride.com, and we’ll do our best to accommodate it. Please note that availability depends on the location and our local driver pool, so we recommend making the request as early as possible.
We operate in over 1,500 airports worldwide, including major hubs, regional airports, and private terminals. Check availability during booking at https://paxride.com/partner/catalog.
Luggage allowances depend on the vehicle type: Sedans typically accommodate 2-3 standard suitcases, Vans up to 6-8, and Buses can handle larger volumes. Specify luggage needs during booking to ensure the appropriate vehicle is assigned. Contact info@paxride.com for oversized or special items.
For airport pickups, drivers wait up to 60 minutes from the scheduled pickup time (based on the flight arrival time if provided) at no extra cost. If a valid flight number is provided, we monitor flight status to adjust for delays.
For non-airport pickups (e.g., hotels, ports, train stations), a 15-minute grace period from the scheduled pickup time is included.
If no communication is received and the passenger is not present at the agreed pickup location within the applicable waiting period (60 minutes for airports, 15 minutes for non-airport locations), the transfer will be treated as a no-show. In such cases, the service is considered delivered and non-refundable
Changes and Cancellations
You cannot cancel directly. Contact our customer support at info@paxride.com to request cancellation.
Sedan (including Premium, VIP): Free cancellation up to 24 hours before the transfer. Van: Free cancellation up to 48 hours before the transfer. Bus: Free cancellation up to 14 days before the transfer.
If you cancel within the free cancellation period, you are eligible for a full refund. Contact info@paxride.com for assistance.
Refunds are processed in your account’s selected currency (USD, EUR, or GBP).
Changes can be requested up to the free cancellation period for your vehicle class (Sedan: 24 hours, Van: 48 hours, Bus: 14 days). Contact info@paxride.com for assistance.
Changes may incur additional fees depending on the modification and timing. Contact info@paxride.com for details.
If a valid flight number is provided, Global Transfers will monitor the flight status and adjust the pickup time for delays of up to 30 minutes beyond the scheduled arrival time. For delays exceeding 30 minutes or flight cancellations, please inform us at info@paxride.com as soon as possible. We will make reasonable efforts to reschedule the transfer, subject to vehicle and driver availability. Additional charges may apply depending on the delay duration and local conditions.
Yes, contact info@paxride.com to update the passenger count. You may also edit passenger details in the cart before checkout.
Contact info@paxride.com to request a vehicle type change. Availability and additional costs may apply.
What services does GlobalTransfers provide?

We offer airport transfers, intercity rides, private and group transportation worldwide.

We offer airport transfers, intercity rides, private and group transportation worldwide.

We offer airport transfers, intercity rides, private and group transportation worldwide.

What services does GlobalTransfers provide?

We offer airport transfers, intercity rides, private and group transportation worldwide.

We offer airport transfers, intercity rides, private and group transportation worldwide.

We offer airport transfers, intercity rides, private and group transportation worldwide.

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